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Primo EF5

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I bought this phone for my father-in-law hoping that he would be able to make calls and use messenger but that has become really troublesome. This phone is very slow and takes a long time to load anything. Took this phone to customer service but nothing happened but in stead I was told to be patient on this phone as this is slow. My question is, why this phone was released when it is this slow and almost non usable.

Anyways, would it be possible to have MARSHMALLOW downgraded to a lower version i.e.. Kitkat, I believe that would help a bit on this phone to make calls and use messenger or any other solution to speed up this phone a bit.

Thanks and waiting for your reply

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